The Boring Bits..

Bookings are made via our website or the Mindbody app. Please be aware that classes are booked on a first come, first served basis. To avoid any disappointment, our classes can be booked up to 28 days in advance. Please be considerate of others if you are no longer able to make your class by cancelling your spot as early as possible. This not only ensures that you are not charged for the session, but also allows someone else the opportunity to book in your place. Payment must be made at the time of booking, either by using pre-purchased class packs or by paying the casual rate, no exceptions.

Please ensure that you arrive 5 minutes prior to the scheduled start time of your class, as late arrivals will not be permitted to enter the studio once class has commenced. Unfortunately, you will forfeit your session if you are late, do not show up, or cancel within the 4-hour window outlined in our cancellation policy.

Our booking platform offers a waiting list if the class you would like to attend is already full, so we encourage you to join this list as cancellations do happen. Ensuring that your contact details are up to date means that we can notify you as soon as a spot becomes available. You will need to accept or decline your place in class when it is offered to you. Please treat the waiting list like a booked class, our no-show policy will apply if you don’t respond to the waitlist text/email or fail to attend after accepting the spot.

Classes may be cancelled due to unforeseen circumstances, or if minimum attendance requirements are not met (2 for Reformer, and 3 for our Sweat/Mat classes). You will be notified via text, phone or email when this occurs, and rest assured you will not be charged for your class if and when it happens!

BELfitness reserves the right to, when required, vary or increase its prices when the cost of providing their goods and services changes. Written notice will be provided for any upcoming price changes, with a specified start date outlined in this notice.

Please note that all our class packs are non-refundable and cannot be transferred unless otherwise agreed by BELfitness in writing. If you are unsure whether you can commit to fulfilling a pack before its expiration date, we strongly encourage that you pay for your classes casually. Please also note that classes begin on time and late arrivals will not be permitted.

Extensions on class packs due to medical reasons are assessed on a case-by-case basis and must be made in writing to BELfitness with the accompaniment of a medical certificate.

Please understand that BELfitness operates on a scheduled appointment bases for all private training and group classes. Our class sizes are small, which means they often fill quickly. We know that sometimes things come up and you can’t always make it to your booking, so we kindly ask that any changes or cancellations are made as early as possible to ensure that your spot becomes available to someone else. If you need to cancel your booking, please do this via the Mindbody app (or our website) no less than 4 hours prior to its scheduled start time to avoid penalty. Unfortunately, if you fail to provide the minimum 4 hours’ notice, don’t show up to your class, or arrive late, your session will be forfeited.

BELfitness (including Mindbody and Mindbody payments) may collect the following information from you:

·       Name

·       Contact information including phone number and email address

·       Date of birth

·       Emergency contact person

·       Bank account and/or credit card details

·       Health related information, including but not limited to exercise, medical and family history, heart health, and whether you smoke, take any medication or are pregnant.

BELfitness will only use and disclose your personal information to provide you with the services you have requested, for our record keeping requirements, and to comply with government regulations. We may also use your personal information to improve our products and services or send promotional materials about products, special offers or other information we think you may find interesting.

You are not obliged to provide your personal information to us, however in the absence of certain information from you we may not be able to provide our products and/or services to you.

Please do not photograph BELfitness instructors or other clients in the BELfitness studio without their express consent.